Book description
The Intelligent Systems Series comprises titles that present state of the art knowledge and the latest advances in intelligent systems. Its scope includes theoretical studies, design methods, and real-world implementations and applications.
Service Science, Management, and Engineering presents the latest issues and development in service science. Both theory and applications issues are covered in this book, which integrates a variety of disciplines, including engineering, management, and information systems. These topics are each related to service science from various perspectives, and the book is supported throughout by applications and case studies that showcase best practice and provide insight and guidelines to assist in building successful service systems.
- Presents the latest research on service science, management and engineering, from both theory and applications perspectives
- Includes coverage of applications in high-growth sectors, along with real-world frameworks and design techniques
- Applications and case studies showcase best practices and provide insights and guidelines to those building and managing service systems
Table of contents
- Cover Image
- Table of Contents
- Title
- Intelligent Systems Series
- Copyright
- Preface
- Chapter 1. Overview of Service Science, Management, and Engineering
- Chapter 2. Servitization Strategy
- Chapter 3. Supply Chain Finance
-
Chapter 4. Designing and Assessing Participatory Public Services for Emerging Markets
- 4.1 COCKPIT: A Participatory Service Design Methodology in a European Context
- 4.2 Challenges of Service Provision in Emerging Markets
- 4.3 COCKPIT for Emerging Markets (CEM)
- 4.4 CEM Prototype and Implementation
- 4.5 Assessing Corruption in Public Services in Emerging Markets
- 4.6 Transparency Assessment of Public Services in Emerging Markets
- 4.7 Concluding Remarks
- References
- Appendix
- Chapter 5. Recommendation Algorithms for Implicit Information
- Chapter 6. Online Strategies for Optimizing Medical Supply in Disaster Scenarios
- Chapter 7. Evaluating Traffic Signal Control Systems Based on Artificial Transportation Systems
- Chapter 8. An Approach to Optimize Police Patrol Activities Based on the Spatial Pattern of Crime Hotspots
- Chapter 9. Chemical Emergency Management Research Based on ACP Approach
- Chapter 10. Bus Arrival Prediction and Trip Planning for Better User Experience and Services
- Chapter 11. Mass Customization Manufacturing and Its Application for Mobile Phone Production
- Chapter 12. ACP Approach-Based Plant Human–Machine Interaction Evaluation
- Chapter 13. Cloud of Health for Connected Patients
- Chapter 14. Construction of Artificial Grid Systems Based on ACP Approach
- Chapter 15. Influence of Electric Vehicles on After-Sales Service
- Chapter 16. Service Modeling Optimization and Service Composition QoS Analysis
- Chapter 17. Urban Traffic Management System Based on Ontology and Multiagent System
- Index
Product information
- Title: Service Science, Management, and Engineering:
- Author(s):
- Release date: April 2012
- Publisher(s): Academic Press
- ISBN: 9780123973252
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