Service, Safety and Security are essentials in meeting your obligations to your staff while reassuring your customers that you can be responsible for their personal welfare while under your roof and of course deliver excellent customer service.
Does everyone have a positive attitude to service? Do you have a clear plan for dealing with emergencies? Does everyone know what to do in the event of a fire? What is your policy regarding safety and security, especially when outsiders come into the property? These issues must be covered to avoid liability, but they can also help you improve your customer relations and win new business by demonstrating a careful, risk-averse organization.
This three part title provides a light hearted way to consider serious issues.