Contents

Preface

CHAPTER 1

The Business Inflexibility Trap

The Mother of All Business Problems

One Constant Is Change

Compliance Conundrum

Need for Business Agility

CHAPTER 2

If You're in a Hole, the First Thing to Do Is Stop Digging

IT Decision Making's Fatal Flaw

The IT “Rat's Nest”

Why Are the Nerds Sitting at Their Own Table?

CHAPTER 3

What Really Happened to eBusiness

eBusiness was a Great Idea, so What Happened?

eBusiness Is Dead! Long Live eBusiness!

How to Think like an eBusinessperson

Why Aren't the Systems Integrators Helping Anymore?

Thrift: Get Used to It

CHAPTER 4

What Do You Want Your IT to Do, Anyway?

Everyone's a Grandma

Middleware: Part of the Solution or Part of the Problem?

Automation Paradox

Business Process: Sweetness and Light or Evil Hellspawn?

Missing Link in the IT Chain

Who's in Control of IT Anyway?

CHAPTER 5

The Secret Sauce: Loose Coupling

Tale of Distributed Computing

Power of Abstraction

Role of Open Standards

Running IT Like a Railroad

How to Think Loosely Coupled

Secret of the Best Ice Skaters

How Loose Is Your Coupling?

CHAPTER 6

Service Orientation: Light at the End of the Tunnel

What's a Service, Anyway?

Services + Loose Coupling = Agility

Process This!

How Service-Oriented Process Replaces Traditional Integration

CHAPTER 7

Is There an Architect in the House?

New Discipline of Architecture

Just How Big Is the Big Picture?

Putting All the Pieces Together

Where Are the Architects?

Whither the IT Department?

CHAPTER 8

How to Think Service Oriented ...

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