Index
Added value, 42
Adequacy, 46
Agreeableness personality, 84–85
Balanced F-score. See F-measure
Bayesian probability model, 45–46
Best customers, 17
BPS. See Brand personality scale
Brand awareness, 79
Brand image, 79
Brand knowledge, 79
Brand personality, 68
Brand personality scale (BPS), 68–70
Clothing, service brand, 69–70
CLV. See Customer lifetime value
Conscientiousness personality, 85–86
Consuming customers, 17–18
Cooperative services
implications, 38–39
value network based cooperation, 33–38
CRM. See Customer relationship management
Customer lifetime value (CLV)
vs. customer value, 20–22
focus of, 13–14
Customer relationship management (CRM)
demanded customer services, 48–51
framework, 42–44
mining services, 51–53
prediction
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