Service Management, Student Workbook: An Integrated Approach to Supply Chain Management and Operations

9. Supply Chains in Services and Their Management

9.7. Summary of the Chapter

This chapter presented a brief description of manufacturing supply chains and then focused on supply chains of service organizations. First, definitions of manufacturing supply chains from various academic and professional sources were given. Then a general model of an organization was presented as a transformation process in which inputs are transformed into goods, services, and environmental impacts. Five types of transformations were identified: physical, locational, psychological, intellectual, and informational transformation. Manufacturing performs, almost exclusively, physical transformations, whereas services perform all five.

Raw materials, component parts, ...