Part IV. Nitty-Gritty Service Management
In this part ...
From a practical perspective, the nitty-gritty is every service management process that we haven't discussed yet. In this part, we take you on a journey from managing the data center to planning its evolution. In the course of this journey, you visit the desktop, mobile devices, data management, virtualization, the cloud, IT security, and business service management. It's quite a journey, with many interesting stops on the way.
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