Part III. Service Management Technical Foundation
In this part ...
This part is where we get a little technical, defining the service management universe, what it contains, and how it's governed. We identify the technical foundations of service management, particularly the data that it uses and the primary service management processes that create and maintain that data.
Get Service Management for Dummies® now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
