Service Management: An Integrated Approach to Supply Chain Management and Operations

Index

ABC analysis, 438-439

AccentHealth, 223

achievement, American cultural value of, 50

ACSI (American Customer Satisfaction Index), 2-3

act utilitarianism, 103

activities (PERT), 393-395

activity

American cultural value of, 50

PERT

activities, 393-395

activity time estimates, 395-396

activity time estimates (PERT), 395-396

advertising strategies to influence demand, 221

aesthetics, 250

age distribution of American population, 51-52

aggregate planning, 215-216

aggregate production planning, 447

aggregate service planning, 448

aggregate-to-component forecasts, 360-361

Akao, Yoji, 137

Albrecht, Karl, 39

ALDEP (Automated Layout Design Program), 205

alignment of goals/incentives

in manufacturing supply chains, 170

in service supply chains,

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