18. Linear and Goal Programming Applications for Services
18.1. Introduction
Many service operations management decisions involve trying to make the most effective use of an organization’s resources. Resources typically include labor, money, storage space/capacity, or materials. These resources may be used to produce services such as schedules for shipping and production, advertising policies, investment decisions, or hospital meal plans. Linear programming (LP) and goal programming (GP) are widely used mathematical techniques designed to help operations managers in planning and decision making relative to the trade-offs necessary to allocate resources.
Examples of problems in which LP and GP have been applied successfully in service management ...
Get Service Management: An Integrated Approach to Supply Chain Management and Operations now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
