Index
Please note that index links point to page beginnings from the print edition. Locations are approximate in e-readers, and you may need to page down one or more times after clicking a link to get to the indexed material.
Abdulaziz Al-Rabeeah, Abdullah bin, 234
AboutFace, 162
Accountability
of physicians for care delivery, 105–112
for service excellence, 167–168
Agency for Healthcare Research and Quality, 122
Alamo Rent-A-Car, 230
American Association for Communication in Healthcare (AACH), 189
American Hospital Association, 229–230
American Medical Group Association, 229–230
Andrella, Sue, 172–173
Anecdotal information, 130–131, 134–135, 172–174, 197–198, 219–220
Anger-hostility curve, 162
Apologies, ...
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