OTHER TITLES IN OUR SERVICE SYSTEMS AND INNOVATIONS IN BUSINESS AND SOCIETY COLLECTION
Jim Spohrer, IBM and Haluk Demirkan, Arizona State University, Collection Editors
•Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation by Jaideep Motwani, Rob Ptacek, and Richard Fleming
•Business Engineering and Service Design with Applications for Health Care Institutions by Oscar Barros
•Designing Service Processes to Unlock Value by Joy Field
ALSO IN FORTHCOMING IN THIS COLLECTION
•Service Thinking: The Seven Principles to Discover Innovative Opportunities 12/15/2013 by Hunter Hastings and Jeff Saperstein
•Service Mining: Framework and Application 12/31/2013 by Wei Lun (“Allen”) Chang
•Discovering the Service ...
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