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Servant Leadership Across Cultures by Ed Voerman, Fons Trompenaars

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BACKGROUND

A recently merged multinational has its first meeting with its new management team. The Americans are full of anticipation, curious about their Japanese colleagues’ opinion of the upcoming developments in the stock market. However, there is an uncomfortable stillness in the room. After several ever more desperate attempts to get the conversation going, there is an awkwardness hanging in the air. The Americans cannot understand why the Japanese refuse to open their mouths and get a conversation going, while the Japanese are at a loss as to why their new colleagues are being so confrontational.

Similar situations occur on a daily basis, all over the globe, wherever people work across cultures. In their own cultures, their modus operandi ...

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