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Servant Leadership Across Cultures by Ed Voerman, Fons Trompenaars

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6

DILEMMA 2:RULES VERSUS EXCEPTIONS

Challenge

Peter Webber holds his head in his hands. What does globalization mean exactly for a region like EMEA where his company is active? There is a huge difference in markets, local traditions and culture between northern and southern Europe, let alone the Middle East, Africa and India. How can you have a uniform management style or is this even desirable? Should he focus on his team’s responsibility for the entire EMEA area or for the local markets? Is it realistic to use northern Europe as a standard to measure other regions and countries? Or is there something in the arguments of Giovanni and Arun, that Italy and India have unique characteristics that Peter needs to deal with separately? Peter Webber ...

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