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Servant Leadership Across Cultures by Ed Voerman, Fons Trompenaars

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5

DILEMMA 1:LEADING VERSUS SERVING

Challenge

Peter Webber does not have it easy in his new function as CEO of the EMEA region (Europe, Middle East, Africa) and India, of Cloverpill, an international pharmaceutical company. His most important assignment is to create a more global approach in his business. That is not simple for an organization that was previously split up by countries. Most of the old country managers from the biggest markets, including India, are sitting on his new team. Peter quickly discovers that his team members are frustrated by their diminished roles. And, as if that was not enough, the team seems to have different expectations with respect to his role as a leader. The northern Europeans want to be involved in all important ...

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