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Servant Leadership Across Cultures by Ed Voerman, Fons Trompenaars

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3

CULTURE CLASHES

The ultimate test of a model is in applying it to those situations which seem to be irresolvable. Often this is the case in situations of tremendous diversity, making culture clashes one of the larger challenges facing management.

Fear of the unknown is completely natural. Each person is at the center of his or her own world and sees things from their own perspective. He or she determines what is normal. When another person does something unexpected, this leads to discomfort because you do not understand the other person’s logic, you feel shut out or you feel 100 percent confident that your way of doing things is the best. Value judgments are almost automatic when dealing with culture differences. Fear of a foreign culture arises ...

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