11. Servicing Your Customers
When you start selling your crafts online, you’re now responsible for something that may be new to you—taking care of your customers. I’m talking basic customer service here, making sure that your customers receive what they order, that they have all their questions answered, that they’re informed all through the process, and that they’re happy with the way things turned out.
You know you’ve provided good customer service when you have a happy customer. But how do you make everyone happy?
Answering Customer Questions
The more items you sell online, the more likely you’ll run into potential buyers who have questions about your crafts. Most online marketplaces let shoppers email sellers with such questions, and if you ...
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