Advance praise for Selling to Anyone Over the Phone:
“The tips and suggestions in Selling to Anyone Over the Phone made a big impact on everyone in our group. We’ve changed the way we interact with one another and how we ‘deal’ with our customers. I truly believe that we have won back customers as a direct result of these ideas.”
—Miriam Zeigler, President, I.KELA Company
“It’s funny how I spent the first six months in my sales position just calling and trying to make contact with people. Now, I plan before every call, listen to what they have to say, and most of all, use the ‘tell me about . . .’ instead of using direct questions for a yes or no answer. Using just these simple techniques has helped me 200 percent in selling by phone.”
—David ...
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