Seal the Close
Sales have been lost on more than one occasion because of inattention from the salesperson after the customer’s initial verbal purchase agreement. Every salesperson has experienced the customer who has backed out of a deal, especially when it’s an agreement over the phone. A simple “yes” may set you up for celebration, but you are not done until you take that one final step of sealing the close. Here are some techniques to make those acceptance responses stick.
Verbal
With this type of sealer you celebrate with the customer, by saying effusively:
“Great!”
“That’s terrific news!”
“We’ll ship this afternoon.”
“Thank you so much!”
“I know management will be pleased”
“Wonderful! We can’t wait to get started on the project!”
Voice and ...
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