Personality Matches
As a salesperson, you have your own style and your own personality, whether on the phone or in person. By taking the Personality Type Assessment in Appendix A, you can get a clearer picture of your own type. In addition, you will be able to profit from understanding how to adapt your style to be the most effective with other customer personalities, by voice and style alone.
Remember, in love, opposites attract; but in our work life, we need harmony in order to do business effectively. Thus, we synchronize best with those who are most like us. When we meet our similar type, it’s a beautiful world, especially when that similar type is our customer. We feel the harmony; we hit on the same notes, operate in the same rhythm. The ...
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