The Kind Customer

The keywords used to describe this type of customer are:

Warm, compassionate, and people-oriented, Kind customers are good listeners and often a relief to talk to after some of the tougher types. They are unhurried and patient over the phone, never seeming to be rattled—even if they are under stress. However, be aware that these are sometimes your most challenging customers since they are so slow to make decisions.

Kind customers are loyal and will often stay with you, but are very difficult to get away from your competitor if that’s been their association; they don’t like change. Kinds will be warm, considerate, and agreeable, ...

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