Refining the Basics

Even if you have been selling for a long time, take note of how you can increase your phone power with these ideas.

Phone Power Posture

Sit straight; however, if you think better on your feet, use a wireless headset to allow you to stand and move around. For some people, this is a necessity because of their operating style. For most of us, however, movement helps to stimulate blood to flow—especially to the brain. Consider these examples: a choir sings standing up; comics perform stand-up; orchestra conductors stand.

When you stand, your diaphragm is open, as are your vocal chords, so you sound stronger and friendlier. This helps you come across as more confident and open to the person on the other end of the phone. When ...

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