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Part I. Initial Thoughts

	Luxury means paying tribute to customers seeking perfection from creations while being waited on by exceptional salespersons. Selling and service are at the forefront of every luxury brand. Selling is a professional art, and only excellence is acceptable from luxury sales staff. If you are seeking enjoyment and fulfillment, you should consider becoming a salesperson in the world of luxury.
	--Michel Guten President, Institut Supérieur de Marketing du Luxe; Vice-President Délégué du Comité des Champs-Elysées; Former CEO, Lancel; Former Vice-Président, Cartier France

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