Chapter 16. Compliment your customers
Giving compliments is a great tool for many reasons. We wear or use certain items that we have chosen and that we like. A compliment is flattering to the customer, and who does not like to be sincerely flattered once in a while? It can also reassure someone about a purchase he has made.
Last but not least, it can be a way to start a conversation with your customer and create a pleasant atmosphere.
If you see a customer wearing two diamond rings and a pair of diamond earrings, the Sales Ambassador could say: "You are wearing some exquisite diamond pieces that suit you so well"
From experience and discussions with top Sales Ambassadors, we know that they do not let a day go by without giving compliments.
Compliments can be about many different things: clothes, jewelry, health, hair, makeup, or personal events.
Giving compliments is a MUST.
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