REFERENCES & RESOURCES

EXTERNAL CONSULTANT

Julie Patrick

Principal

JP Learning Associates

BOOKS

Amsden, Robert T., Davida M. Amsden, and Howard E. Butler. SPC Simplified: Practical Steps to Quality. New York: Quality Resources, 1998.

Brussee, Warren. Statistics for Six Sigma Made Easy. New York: McGraw Hill, 2004.

Carter, Louis, David Ulrich, and Marshall Goldsmith. Best Practices in Leadership Development and Organization Change. San Francisco: Pfeiffer, 2005.

Dailey, Kenneth W. The Kaizen Pocket Handbook. Grand Blanc, MI: DW Publishing Co, 2005.

George, Michael L., et. al. The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to Nearly 100 Tools for Improving Process Quality, Speed, and Complexity. New York: McGraw-Hill, 2004.

Gygi, ...

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