Seeking the Calm in the Storm: Managing Chaos in Your Business Life

Foreword

America has two generations for whom Pearl Harbor has no emotional power and almost as little cognitive clout. It is not surprising that the nation developed an assumption of invulnerability. The terrorist attacks of September 11, 2001 changed that: Where buildings had pierced the sky, now there was only rubble. Where 50,000 people had worked, there was only impenetrable dust: Dust to dust… but there was no solace in that. Our sophisticated and powerful society had not protected its people. In our primitive, fundamental, and atavistic core, we were assaulted. Whether in New York or California, Europe, Asia, or Australia, our sense of reality, our notions of how things are supposed to happen, were besieged.

I wanted to visit Ground Zero, ...