CHAPTER 3: PEOPLE ARE INTELLIGENT
‘Intelligence is not to make no mistakes, but quickly to see how to make them good.’Bertolt Brecht
Computers will follow instructions reliably, as long as they are consistent and unambiguous. Humans may not do what they are told, if they don’t see the point, but they will try to make sense of unclear instructions, and can cope in situations where instructions don’t apply.
Often, employees are faced with a choice between complying, by getting on with their job, and incurring delays and inconvenience, by complying with security policy. An example of this is a policy that requires staff to use only their own individual accounts in an environment such as a shop or a hospital, where many staff share the same terminals. ...
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