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Security Operations Management, 2nd Edition by Robert McCrie

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Chapter 9 Operating Personnel-Intensive Programs

Quis custodiet ipsos custodes? (Who will guard the guards themselves?)

—Juvenal, Satires

Security programs concern themselves with people, technology, and procedures. Earlier chapters considered theories of workplace productivity and particular strategies of selecting, training, motivating, and generally managing employees in security functions. This chapter considers the macro level of managing people in functioning programs. It looks at two significant categories of security employment—security officers and investigators—and the programs that make them productive and efficient.

Like all aspects of protective management, personnel applications have experienced considerable change in the past ...

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