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Security Operations Management, 2nd Edition by Robert McCrie

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Chapter 7 There is occasions and causes why and wherefore in all things.

Balancing Needs through Iterative Development

—Shakespeare, King Henry V

The previous chapters discussed management’s role in selecting, training, and supporting employees successfully. However, some employees do not meet the expectations of management, despite earlier reasonable vetting and training and further appropriate interventions by their supervisors. At such times, supervisors and middle managers must resort to more strenuous measures in order to promote satisfactory work performance.

When the performance of employees does not meet minimum expectations, and a few words by the supervisor have not achieved their objective, a disciplinary procedure may be considered. ...

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