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Security Operations Management, 2nd Edition by Robert McCrie

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Chapter 5 Supporting and Motivating Supervisors and Staff

There are few jobs more difficult but at the same time more interesting than that of supervising people.

—William R. Van Dersal

Executives and managers work through other people. No matter how talented the CEO, COO, CSO, and other “C-level” senior and middle management may be, results are achieved through the combined efforts of the larger organization working together. A key component to operational success of the organization are supervisors. Supervisors may be termed first-line managers—the lowest level of the managerial hierarchy, but management nonetheless. Supervisors differ from middle and senior managers in having larger directing and controlling responsibilities and less to ...

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