Technical editor biography
Tom Ring is currently employed by IQ Services, a Minneapolis-based company that provides performance load testing and availability monitoring services for Fortune 500 contact centers. He holds a dual position at the firm, serving both as the Lead Sales Engineer and as its Security Manager.
Mr. Ring has been employed in the telecommunications industry for over 30 years. His positions have included: Senior Systems Administrator at Pixius Communications, Support Engineer at Harmonic Systems, Level 3 Engineer/Programmer at Norstan Communications, Field Support Engineer at Ericsson Development, and National MD110 Field Engineer for Honeywell Communications Services Division.
While he rarely takes his Engineer’s cap off, ...
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