Case Study: National Postal Agency
The versatility of Search Based Applications can be seen in their multi-purpose deployments within a single organization, in this case, a national postal agency. Over the past two years, this agency has deployed three different SBAs to meet several mission critical needs, with additional projects under development. Current projects include:
• A Customer Service SBA
This SBA provides a single, unified information access point and operational reporting platform atop 10 heterogeneous databases. It offers a single solution for meeting the needs of three different audiences: 1) search, retrieval and updating for the Front Office (350 operators in 7 call centers), 2) complex queries and updates for the ...