O'Reilly logo

Search-Based Applications by Laura Wilber, Gregory Grefenstette

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CHAPTER 15

Case Study: National Postal Agency

The versatility of Search Based Applications can be seen in their multi-purpose deployments within a single organization, in this case, a national postal agency. Over the past two years, this agency has deployed three different SBAs to meet several mission critical needs, with additional projects under development. Current projects include:

•  A Customer Service SBA

This SBA provides a single, unified information access point and operational reporting platform atop 10 heterogeneous databases. It offers a single solution for meeting the needs of three different audiences: 1) search, retrieval and updating for the Front Office (350 operators in 7 call centers), 2) complex queries and updates for the ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required