Notes
1The Balanced Scorecard: Measures That Drive Performance, Robert S. Kaplan and David P. Norton. Harvard Business Review, January‐February 1992: 71–80.
2Journal of Business Logistics “A Framework for Integrating Activity‐Based Costing and The Balanced Scorecard into the Logistics Strategy Development and Monitoring Process.” Matthew J. Liberatore, Villanova University and Tan Miller, Warner‐Lambert Company, 1998. Downloaded from http://findarticles.com/p/articles/mi_qa3705/is_199801/ai_n8777352/print on May 30, 2007.
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