Notes

1Schmidt, T.G., On the Up and Up: Achieving Breakthrough Performance Through Insight (Santa Clara, CA: Hyperion Solutions Corporation, 2004): 34–35.

2Kaplan, R.S. and Norton, D.P. (May‐June 2004). Balanced Scorecard Report (Boston, MA: Harvard Business Publishing): 6(3): 4–5.

3For more on this topic see Chapter 3.

4More information on the use of consultants and the impact of using them is presented in Chapter 8.

5Thornton, R. Gulf States Paper Corporation. Best Practices and Gulf States Paper Corporation Scorecard Implementation Presentation, 2004, Session #3062a. Hyperion Solutions Conference.

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