Notes
1Presentation delivered at the Hyperion Solutions Conference April 2006, Session 3104A, “How Suzano Petroquímica–Polibrasil Links Strategic Management With Variable Remuneration,” by Edilson G. Teixeira, Performance Manager, Suzano Petroquímica–Polibrasil.
2Actual name withheld by request—Hospitality Services Company is used as a pseudonym. Thanks to Don Fleitman and Greg Gough of Hitachi Consulting for the case study.
3Background information taken from http://www.fujitsu.com/fi/about/english/ and other links from this Web site January 5, 2007.
4Mixed measures include those that combine operational and financial features (e.g., cost per order, cost per transaction, and cost per setup).
5Actual name withheld by request—Financial Services Company is used as a pseudonym. Thanks to Chris Bohner of Hitachi Consulting for the case study.
6Actual name withheld by request—Entertainment Subscription Company is used as a pseudonym. Thanks to Jose Contreras for the case study.
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