Scorecard Best Practices

Best Practice Considerations Checklist

For Socialization

Communicate the reasons for scorecard implementation, and the benefits to employees and the organization.

Sell and communicate the scorecard concepts and how each scorecard ties to organizational strategy.

Scorecard systems often help to foster a culture shift or change; therefore, change management and effective communication skills are required.

To Appropriately Motivate

Use a framework that represents the organization's vision and business model.

The impetus for implementation should come from top‐level management.

Focus on key business issues and “burning platforms” the system must address.

Continue to communicate the reasons for scorecard implementation, and the benefits to the employees and the organization.

Use one or more targets where appropriate.

Link performance measures to compensation and rewards—where appropriate.

Align measures and employees to organizational goals.

Advertise successes when they occur.

Choose measures carefully and involve those accountable for them in the selection process.

Communicate how targets are set and from where data is retrieved.

Provide software features that will enable employees to spend their time analyzing and acting on results.

To Create a Supportive Environment

Impetus for implementation should come from top‐level management.

Buy‐in should occur at the top‐level management.

Define and communicate the reasons for and benefits of implementing a scorecard system.

Articulate and communicate ...