Summary
While organizations can achieve significant benefits from initial implementations of scorecard systems that are manual or based on spreadsheets, eventually they will feel the need for more sophisticated systems using either in‐house developed software or a commercially available scorecard package. Many organizations have achieved benefits from their automated scorecard system by including the ability to:
Provide Web‐based reporting
Drill down to root data
Customize reports
Link scorecards and roll them up
Access data from legacy systems and other data sources
Accommodate future changes to the scorecard system
One respondent from a major consumer products company noted, “It's not about software…it's about work processes and alignment in the organizations. The system is an enabler, nothing more.” By designing a system that combines the best practice features described in previous chapters with these automation suggestions, organizations can maximize the benefits from their scorecard system.
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