Scorecard Best Practices

Summary

This chapter discussed several of the issues that you may encounter on your scorecard journey. In order to ensure a successful implementation, organizations must:

Ensure that they have set a realistic time frame for implementation.

Provide flexibility in the scorecard automation software.

Create processes to update the scorecard system as the organization evolves.

Implement with an eye toward seeking appropriate benefits. (Including the value improvement of other performance and cost management tools.)

Where appropriate, use outside consultants to facilitate the implementation process (but not at the expense of the necessary involvement of the organization's own personnel).

By taking these necessary steps, organizations can go a long way toward ensuring a successful scorecard implementation.