Scorecard Best Practices

A Pervasive Scorecard System

It is unlikely that a scorecard system will be implemented throughout an entire organization all at once. It is usually more desirable for an organization to implement a system in phases. A common approach is to implement at the top level of the organization and then roll out the system to lower levels, becoming more pervasive over time.

Comparing the pervasiveness of scorecards between the Best Practice Group and all Adopters (see Exhibit 6.5 ) shows that the Best Practice Group is more likely to have created scorecards to report on more levels within the organization; and this group therefore had scorecard information available more pervasively throughout the organization.

Exhibit 6.5: Current Scorecard Reporting

This makes sense since organizational alignment is enhanced when there is clear communication about the goals of the organization and accessible monitoring reports to review.

But how pervasive was the use of the scorecard information throughout the organization? Exhibit 6.6 compares the current level of use of scorecards by Adopters to that of the Best Practice Group. It shows that the Best Practice Group is more likely to have more users at every level of the organization.

Exhibit 6.6: Current Level of Scorecard Use

It is also interesting ...