Scorecard Best Practices

Frameworks Typically Chosen

Exhibit 5.9 illustrates the framework selection by the SHAPs study respondents that used scorecards. The most common framework used is the Balanced Scorecard. The next most significant group used no framework at all.

Exhibit 5.9: Frameworks Chosen by Total Population of Scorecard Respondents

Of those that chose “Other,” most had used a customized set of perspectives that had been developed specifically as part of the organizational strategy. For example, one respondent to the survey said that their scorecard was, “Organized according to the eight priorities of the college strategic plan.”

A consulting organization responding to the survey had developed its own set of perspectives, which included: Delivery, Value, New Capabilities, People Development, and Outreach.

A chosen framework is not always used in its purest form. It is not unusual to see a framework chosen from the offered list with commentary indicating they also made use of some aspects from another framework. For example, a bank indicated that its chosen framework was Kaplan and Norton's Balanced Scorecard, but also included aspects of EVA.

Exhibit 5.10 illustrates the choice of framework from the Best Practice Organizations responding to the survey. The most commonly used framework is the Balanced Scorecard, followed by the Baldrige Award Criteria, and a customized framework (other).

Exhibit ...