Scorecard Best Practices

Summary

Establishing appropriate motivation for the scorecard system can mean the difference between a successful implementation and a failed implementation. Some of the more motivating aspects of implementation are the visioning process, using a scorecard to track strategy, communication and collaboration, and target and benchmark setting. From this chapter, the following Best Practices were established—in order to establish motivation and achieve successful implementation, you should:

Have the impetus for implementation come from top‐level management.

Communicate the reasons for scorecard implementation, and the benefits for the implementation.

Consider the use of targets.

Consider, where appropriate, linking performance measures to compensation and rewards.

Align measures and employees to organizational goals.

Advertise successes when they occur.

Choose measures carefully and involve those accountable for them in the selection process.

Provide software features that will enable employees to spend their time analyzing and acting on results.