Impetus for Implementation

How the initiative begins can have an impact on motivation. In Chapter 2, it was pointed out that for a majority of respondents (81 percent) the impetus for implementing a scorecard system came from top management. Although this fact did not have a direct impact on the specific benefits attained from the system implementation, it does impact on the motivation of employees to accept and use the system—which in turn will affect the degree to which an organization achieves longer term benefits from the scorecard system.

Exhibit 3.1 , which shows data from the SHAPs study, demonstrates that if the impetus for the scorecard system is originally from top or middle management, there is a much greater likelihood that the organization's executives will accept and use the system, and that the employees will accept and use the system. The SHAPs study also revealed that it takes between 6 and 12 months for employees to accept the system. However, our experience shows that it is typically closer to 6 months.

Exhibit 3.1: Impetus and the Impact on Motivation

Organizations in which first‐line management initiates and champions successful scorecard efforts typically face a greater struggle to convince upper management that it is a good performance management tool and to motivate employees to use the system. People tend to be motivated more to use the scorecard when championed ...

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