Scorecard Best Practices

Best Practice Organization Benefits

Best Practice Organizations achieve a greater number of benefits from their scorecard systems and with a higher frequency. All of the Best Practice Organizations claimed that organizational alignment was a benefit to the organization from their scorecard system (see Exhibit 2.8 ). Only 42 percent of the overall Adopters achieved the same benefit.

Exhibit 2.8: Benefits to Best Practice Organizations

The ability to measure performance was achieved by only 47 percent of the overall Adopter group while 84 percent of the Best Practice Organizations reported achieving this benefit.

Over half of the Best Practice Organizations reported achieving seven of the nine benefits listed in Exhibit 2.8 . Do you think this is enough to justify a closer look at scorecard systems and how these organizations did it?

Another benefit often attributed to scorecard systems is to go beyond driving performance improvement in organizations to facilitate sustainable alignment. To truly change employee behavior, the new behavior must be reinforced frequently. Scorecards are very good at continually providing feedback on progress, and even more effective when linked to compensation. Seventy‐seven percent of the Adopters in the survey, and 100 percent of the Best Practice Organizations, agreed to some extent that the use of a scorecard system had driven performance improvement ...