Scorecard Best Practices

Contents of This Book

This book is the culmination of the results from both studies, as well as the expertise and professional and academic experiences of the authors and many contributors. Each chapter includes concepts, examples, and best practices from many aspects of scorecard design, implementation, and evaluation, and concludes with a summary of the best practices presented. This book does not provide the history of scorecards. There are a number of available references that provide this type of content.

The final chapter summarizes the most pertinent concepts and best practices from each chapter in one easily referenced checklist. This is followed by eight case studies that illustrate how a number of the presented concepts have been put into practice. These case studies include:

Suzano Petroquímica

First National Bank

City of Boston

Hospitality Services Company

Fujitsu Services Oy

Financial Services Company

Entertainment Subscription Company

Pfizer

In addition, you will find references to these case studies interspersed throughout the body of the book.

We are sure you will find this information helpful on your scorecard system journey.