Scorecard Best Practices

Study Analysis Groups

Throughout the book, respondents are often presented by group types (see Exhibit 1.2 ). The two basic groups in each of the studies are those who have adopted the use of a scorecard system (Adopters) and those who are not using a scorecard system (Non‐Adopters). The Adopters group is further divided additional groups: the “Significant Benefits Group” (SBG) includes those organizations that reported significant benefits from their scorecard implementation, and the “No Significant Benefits Group” (NSBG) includes those that reported no significant benefits.

Exhibit 1.2: Study Analysis Groups

Best practice criteria for implementing and using a scorecard system were developed from these studies. Sixteen of the 382 organizations in the International Study met these criteria. This group is referred to as the “Best Practice Organizations” (BP). The criteria stipulate that the organization must have:

Had a scorecard system in place for more than 1 year (average was 4.5 years)

A scorecard system that they consider to be a vision driver

Achieved sustainable alignment facilitated by a scorecard system

Achieved significant benefits from their scorecard system

These group classifications will be referenced throughout this book.