Scenario-Focused Engineering: A toolbox for innovation and customer-centricity

Index

A

A/B testing

about, 312, 341–345, 362n

as complementary research approach, 109

prototyping with code, 298

abductive reasoning, 58, 62n

Abi-Chahine, Elie, 273

acronyms, inventing, 82–83

active listening, 323–324

affinity diagrams

about, 47, 137

brainstorming alternatives and, 251

creating, 141–148

finding patterns and insights using, 136–137

grouping considerations, 144

initial sorting, 143–144

looking for insights, 147–148

preparation, 142

reading out and re-sorting, 146–147

summaries, 144–145

taping it up, 147

Agile process, 58–59, 273, 368

all-hands meetings, 82

Amazon Kindle e-reader, 29–30

Amtrak case study, 30–31, 140

analysis paralysis, 54, 86

analyst reports, 133

animation, prototyping, 299

anomalies in data, 110–112

APIs (application ...