ACKNOWLEDGMENTS

A book like this one demands plenty of diverse examples to make it meaningful. I could not have written the book without the lesson samples generously provided by many instructional colleagues. Here is a list of contributors and the examples they provided:

Contributor Organization Example(s)
Dale Bambrick Raytheon Professional Services Automotive troubleshootingOptical lab
Andrew Corbett Veterinary Information Network Cat anesthesiaDog blood loss
Gary Klein Klein Associates Cognitive task analysis example
Susanne Lajoie McGill University Bioworld
Nancy Michael Moody’s Analytics Bank loan underwriter lesson
Mark A. Palmer Mapgraphs Graphic design for Bridezilla and pharmaceutical sales
Sharon Sloane WILL Interactive ...

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