15.1. Introduction

The electronic economy can be viewed as having three main components: infrastructure, electronic business processes, and electronic commerce transactions [6]. E-business is any process conducted by an organization over computer-mediated networks. E-commerce consists of any transaction completed over a computer-mediated network that involves the transfer of ownership or rights to use goods or services. Both e-business processes and e-commerce transactions are supported by an infrastructure that includes hardware and software components, telecommunication networks, and people with adequate skills. The continued growth of e-business and e-commerce have increased the demand on computing and communications resources, stressing site's ...

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