12.2. Customer Demand and Workload
Customer demand generates workload to e-business sites. Online customers see an online store as a set of functions and services. The execution of services and functions requested by customers creates the workload processed by the site. Therefore, customer demands translate into system workload. Let us then understand why demands change in light of the reference model introduced in Chapter 1 and shown in Figure 12.1.
Figure 12.1. Revisiting the Reference Model.
As demands change, so do workloads; they may grow or shrink suddenly, depending on many factors. Demands on an e-business site vary with traffic to the ...
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