Scaling for E-Business

1.6. Summary

For online companies, whose entire business depends on the behavior of their sites, long waiting times and unavailability can be disastrous. Electronic businesses must continuously guarantee quality of service to avoid losing sales and customers. Security, performance, and availability are key issues for any e-business site. This chapter introduced a reference model for electronic business that creates a framework for the quantitative approach developed in the book. It also gives an overview of the main steps required to analyze the behavior and performance of electronic business sites.