O'Reilly logo

Scaling for E-Business by Virgilio A. F. Almeida, Daniel A. Menascé

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

1.3. Reference Models for Electronic Business

The reference model for electronic business, shown in Fig. 1.5, creates a framework for the quantitative approach developed in this book. It also provides a basis for defining conceptual activities in the electronic business and for identifying improvement opportunities. The reference model consists of four layers grouped into two main blocks. The upper block focuses on the nature of the business and the processes that provide the services offered by the electronic business site. The lower block concentrates on the way customers interact with the site and the demand they place upon the resources of the site infrastructure. Each layer of the reference model is associated with two broad classes of descriptors ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required